Hi, how can we help you? 

 

1. How do I purchase items from Parsealed?

2. Delivery

3. Orders

4. Shipping & Returns

5. Knowing my size

6. Account & Registration

7. Do you have a shop?

8. I'm interested to stock/sell my products on Parsealed! How do I do so?

 

1. How do I purchase items from Parsealed?

Buying an item on PARSEALED is easy. Here is a step-by-step guide on how to make your first purchase:

i) Join as a member by creating an account here. Members typically get first dibs on new arrivals, discounts, exclusive promotions and so much more so you'll be sure to never miss out!

ii) Start browsing! Once you have found an item you like, select the color of your choice, size and quantity needed; then click ADD TO BAG. Items will be reserved in your bag for 30 minutes.

iii) You can either continue browsing and add items to your bag, or proceed to checkout. Once you are satisfied with the items in your bag, go to your cart at the top right of the site, and click CHECKOUT. If you have a voucher / discount code, key in your code at the relevant field. You can then select your shipping and payment method, and our system will guide you to make your payment.

iv) As soon as payment has been made, a notification of your order will be sent to your email. Now, all that's left is to look out for your sealed parcels to arrive at your door!

 

2. Delivery

Where do you deliver to? 

We deliver to anywhere in the world! Cost of delivery depends on your parcel weight and your destination. To check out delivery charges on international shipping, go here.
 

How much is the delivery charges?

Delivery charges for your order will be calculated upon checkout based on the delivery destination. However if you wish to gauge the cost of delivery before purchasing, you may refer to the shipping costs here

 

Can I pick up items or do cash-on-delivery?

We don't currently offer cash on delivery service, however do feel free to drop us a note if you would like to pick up your items instead.

 

3. Orders

Can I amend my order after I've placed it?

We're really quick with packing your orders so we're afraid you can't make any changes to your order once you've placed it. However, any unwanted items can be returned for a store credit. For our returns policy, please click here.

 

Have you posted my order?

A notification email of your tracking number will be sent to your mailbox once your parcel is on its way. Be careful to check your Spam folder as it might have ended up there. However, if you have not received any notification email after 2 working days from your order, kindly email us at customercare@parsealed.com so we can sort this out for you immediately.

 

What do I do if I received a faulty / incorrect item in my parcel?

We want to sort out any issues with faulty / incorrect items right away. 

As soon as you discover a fault, please contact our Customer Care team with:

  • - The order number
  • - The faulty/incorrect item's name and number
  • - A description of the fault.


We'll get back to you within 1 working day and send you a replacement item as quickly as we can.

 

Can you tell me if you restock an item?

Unfortunately we don't currently have that facility. However, Parsealed followers on Instagram and Facebook tend to have first dibs on restocks, so it may be a good idea to jump on the bandwagon so you'll never miss an update! 

 

4. Shipping & Returns

What is your returns policy?

For our local and international returns policy, please click here.


Can I return my item if it doesn't fit? 

Yes you can! We accept returns for all items except Sale/Clearance items and Accessories (which includes jewellery, bags, and hair accessories). Simply create a Return Merchandize Authorization (RMA) request so we can process your returns for you. Below is a step-by-step guide on returning an item:

1. Access the "Orders History" section of your account.
2. Select the order from which you want to return an item.
3. Select the product(s) that you wish to return by checking the box next to the product name(s).
4. (optional) Add an explanation, in order for us to better understand and improve upon the reasons for your returning of this product.
5. Once the form is complete, click on "Make an RMA slip". You can keep track of your return request on "Return Merchandise Authorization" page, accessible from your account page. 
6. Once your returns are processed, you will get a notification email to ship your items back to Parsealed within a stipulated timeframe.

*Kindly note that all returns will be charged a 5% restocking fee.
For example, if you returned an item of clothing purchased for RM100, you will be refunded a store credit of RM95.

 

Important:

Returns will only be accepted after the RMA request has been processed and approved; the item tag is still attached; item is in an unworn, unwashed, and unaltered condition; and returns are received within:

a) 10 days from arrival of package for local delivery
b) 30 days from arrival of package for overseas delivery

Failure to meet all the above requirements will result in unsuccessful returns.

All returns will be refunded in the form of store credit. An email notification will be sent to you once your store credit has been updated. For purchases made with discount coupons, refunded credit will be based on item price after discount only. 

 

Will you refund me my delivery charge for returns?

Unfortunately, we do not cover delivery charges for returns. Also, kindly be informed that we are not liable for the returns until the item(s) have reached us. 

 

Help! My refunded store credit is incorrect.

We want to sort out any issues with your returns right away. Please get in touch by dropping us an email at customercare@parsealed.com with your RMA ID and the refunded credit and we'll sort this out immediately.

 

5. Knowing my size

What size am I? 

Sizing varies considerably amongst the brands we stock. So to help you choose the best size, you'll find the product measurements listed under the Size & Fit section on each product page. We recommend using these measurements against your body measurements to find your best fit.

For more information on sizing and taking your measurements, click here.

 

6. Account & Registration

Do I need to create an account before I purchase an item?

Having an account with Parsealed will speed up your purchasing process as we would already have your billing and shipping details. An account will also enable you to keep track of your current and past orders, returns, as well as store credit. To create an account, simply click on 'Login' at the top of the page or create an account when you check out.

If you prefer to check out as a guest, just select this option upon checking out.

 

Help! I'm having trouble signing into my account.

If you have forgotten your password, simply click on 'Forgot Your Password?' and a new password will be emailed to you right away. For any other assistance, kindly email our Customer Care team at customercare@parsealed.com and we will sort this out for you.

 

I have accumulated all these loyalty points, what can I do with them?

Congratulations on being able to save as you shop! All PARSEALED loyalty points can be converted to cash vouchers (no minimum spend or any of that catch!), simply login to your account, go here, and click 'Transform my points into a voucher of RMx.xx'. You will then be given a voucher code to be used within the timeframe provided.

 

7. Do you have a shop?

As Parsealed is an online store, we currently do not have a brick-and-mortar shop. However we'd be sure to let you know if we ever do have one!

 

8. I'm interested to stock/sell my products on Parsealed! How do I do so?

We're always happy to hear of upcoming labels and brands! Do drop our Head Buyer a note at sara@parsealed.com with photos of your products, price range, website or facebook (if any), and any other details you think she should know. We'll be in touch!